Yuktii
Appointments, walk-ins and emergencies do not need three different systems — they need one queue and a clear order of steps. This guide sets out how that works in practice, and how Yuktii records each stage of the visit.
Buyer checklist
The problem
The doctor can't tell who was there first.
How Clinov solves it
Booked and walk-in patients share a live queue with tokens.
A specialist consultation usually suits a fixed time slot; a busy general OPD suits a token queue where patients are seen roughly in arrival order. Yuktii supports both: every appointment is booked for a doctor and a chair or room with a length you choose, and every patient also gets a queue token for the day with a priority, so a fixed-slot clinic and a token-queue clinic use the same underlying record.
A booking is one of Scheduled, Walk-in, Same-day extra, Emergency or a Manual override. A walk-in or emergency is checked in as part of booking, so it joins the same queue as a booked patient instead of a separate list — reception works from one queue, not several.
Bookings respect the clinic's working hours, and unless the clinic explicitly allows overlap, Yuktii will not start a second active patient on the same chair or with the same doctor while one is still in progress. This catches the most common scheduling error — two patients quietly booked into the same slot — before it becomes a waiting-room argument.
A WhatsApp confirmation goes out when the appointment is booked, and a reminder goes out in the hour before the visit; neither is sent to a patient who has declined notifications. This is what actually reduces no-shows: a confirmation catches a mistaken booking early, and a same-day reminder catches a forgotten one.
A clinic can turn on a public booking link, set the length of online slots, and set a minimum number of hours' notice a booking needs. This moves routine bookings off the phone without removing the clinic's control over its own calendar.
Booked, checked in, seated, sent to the doctor, consultation, billing, paid, checked out — in that order, with a status of no-show if the patient never arrives. See the patient visit workflow diagram for these steps laid out visually.
Recall rules can be set by treatment type with offsets in days, so a review after a procedure or a chronic-condition check-up is scheduled automatically onto a recall list rather than depending on someone remembering.
Fixed appointments suit predictable specialist consultations; a token queue suits a high-volume general OPD. Many clinics use both — in Yuktii, every booking gets both a scheduled slot and a queue token.
They are checked in as part of booking and join the same queue as scheduled patients, with a priority, so reception is not juggling a separate walk-in list.
A confirmation when the appointment is booked, and a reminder shortly before the visit — both sent automatically on WhatsApp unless the patient has declined notifications.
Not by default. Yuktii will not start a second active patient on the same chair or with the same doctor while one is still in progress, unless the clinic has explicitly allowed overlap.
Yes, if the clinic turns on its public booking link, with a slot length and minimum notice period the clinic sets.
It is recorded with a no-show status. Yuktii does not send an automatic rebooking message; reception follows up from the record.
Through recall rules set by treatment type with day offsets, which put the patient on a recall list rather than relying on memory.
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Your data
Clinic and patient data is the clinic’s own. A clinic admin can download all of it whenever needed as one Excel workbook, with a sheet each for patients, appointments, treatments, prescriptions, billing, payments, inventory and staff.
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How it works
Create your clinic and pick your specialty in the setup wizard. No card needed.
Edit the presets, procedure templates, consent forms and prescription templates, and add your letterhead and hours.
Most clinics are live in under 10 minutes, with appointments, records and billing already connected.
Fit walk-ins and emergencies into a booked day without losing track of anyone
Or start for free.
