Privacy Policy

Yuktii Innovations Pvt. Ltd. (“Yuktii”, “we”) provides healthcare practice-management software at yuktiiclinov.in and app.yuktiiclinov.in (the “Services”). This policy describes what we collect, why, and the choices available to you. Last reviewed: 2026.

Information we collect

Account and user information — name, email, phone, role and permissions, login activity. Patient information entered by clinics — name, date of birth, gender, contact details, emergency contacts, medical and clinical history, allergies and conditions. Clinical information entered by clinics — consultation notes, treatment plans, prescriptions, appointments, billing and consent records, and uploaded documents such as reports, images and scans. Technical information — IP address, device and browser details, and security and audit logs.

We do not buy personal information from data brokers. Health data is processed on the basis of consent recorded in the platform, or as otherwise permitted by law.

How we use information

• To create and secure accounts and authenticate users.
• To deliver the Services on behalf of clinics — patient management, scheduling, records, documentation, prescriptions, billing, reporting and multi-location administration.
• To provide support and send service notices about changes to terms or the platform.
• To monitor for fraud and unauthorised access and to keep security logs.
• To understand usage trends and improve the Services.
• To meet legal obligations and establish or defend legal claims.

WhatsApp and SMS messaging

Appointment reminders and service messages are sent to patients over WhatsApp or SMS only where the patient’s notification consent has been recorded in the platform. Patients can withdraw consent at any time through their clinic or by contacting us.

AI-assisted features

When AI-assisted features are used, inputs (for example text typed in a note field, or dictated speech) are processed by our AI and speech service providers to return suggestions or transcribed text. AI features that read a patient's record run only for patients who have given AI-analysis consent. These features assist documentation only; they do not diagnose or make clinical decisions, and a clinician reviews and confirms everything before it is saved.

When and with whom we share

We share information with service providers who help us run the platform (hosting, messaging, AI), under contract and only as needed to provide the Services. We may disclose information where required by law or to protect rights and safety. We do not sell personal information.

How long we keep information

We retain information for as long as the clinic’s account is active and as needed to provide the Services, then for the period required to meet legal, accounting or reporting obligations. On account closure, clinic data can be exported and is then deleted or anonymised in line with those obligations.

How we keep information safe

Access is role-based, patient identifiers are encrypted at the application level in addition to encryption in transit, key actions are recorded in audit trails, and data is backed up regularly on managed cloud infrastructure. See Security.

Your rights

Under the Digital Personal Data Protection (DPDP) Act 2023 you may request access to, correction of, or deletion of your personal data, and may withdraw consent. Patients should contact the clinic that holds their record in the first instance; clinics and users can contact us directly. We will respond within the timeframes the law requires.

Children

The Services are for authorised healthcare professionals and clinic staff aged 18 or older. Children’s health information is entered by clinics as part of paediatric care and is handled under the same protections as all patient data.

Changes to this policy

We may update this policy. Material changes will be notified through the Services. Continued use after an update means you accept the revised policy.

Contact

Questions, requests or complaints about privacy: contact the Yuktii team. For the complete legal text of our privacy notice, ask and we will provide it.

See also: Terms of Service · Cookie Policy